Ruth Mwalusi Ngulube is a banking professional with 28 years experience in the banking industry covering Operations, Client Experience, Product and Business Management.
She has a strong passion for personal and professional development and has facilitated talks and workshops on Customer Service, Financial Management, Influence and Self-efficacy.
She is a John Maxwell Certified Trainer, Coach and Mentor.
She is also a DISC Behavioural Analysis Certified Trainer.
Ruth is a holder of an MBA from Heriot-Watt University, a BSc in Financial Services from University of Manchester and ACIB/Chartered Associate of the London Institute of Banking and Finance. She is a Fellow of the Zambia Institute of Banking and Financial Services and a member of the Institute of Directors.
